Recently, e-commerce live with goods is very hot. Once the anchor shouted, people have placed orders and the volume of transactions is amazing. So, how about the quality of goods that people buy through the e-commerce live platform? Not long ago, Shanghai on the e-commerce live platform sales of clothing and other goods for sampling, found that the arbitrary labeling of raw material ingredients, substandard for good and other phenomena are very common. Let's go together to find out.
Shanghai Municipal Administration of Market Supervision recently 9 e-commerce live platform sales of infant and toddler clothing, adult clothing, clothing accessories, shoes, bags and bedding and other 6 types of goods sampling, the results found that 113 batches of samples, 22 batches failed, the failure rate of 19.5%, of which, the highest rate of sampling failure is "to get things "e-commerce platform; in addition, the sampling found that 6 batches of samples were not marked with the name of the manufacturer.
It is understood that the Shanghai Municipal Bureau of Market Supervision commissioned the National Silk and Garment Product Quality Supervision and Inspection Center to test all samples.
National Silk and clothing products quality inspection center senior engineer Wei Hong: After testing found that the 22 batches of unqualified products, including two, pH, rope belt (requirements), are the national mandatory safety indicators failed, among them, instructions for use, identification labels, soap wash color fastness, fiber content, pilling, outsole stretching performance, the six product technical indicators also failed.
It is understood that the supervision and sampling mainly from Racer, Little Red Book, get things, Jingdong, Taobao and other 9 e-commerce live or short video platform brand stores or their own live network stores for sampling, involving a total of 96 brands of 6 products.
The reporter saw that the results of the sampling of these six products show that the two categories of clothing accessories and adult clothing failed significantly higher, the 113 batches of samples purchased online, adult clothing is the focus of supervision and sampling, there are 60 batches, accounting for more than half. Testing found that more than 1/4 of the sampling of adult clothing failed.
National Silk and clothing products quality inspection center engineer Zhang Dandan: this from the small red book live platform "Wu sewing Tian Yi's potato store" to buy a dress, its fabric composition labeled 60% cotton, 23% acrylic, 11% nylon, 1% silver wire, but the actual test down, the fabric composition of 53% cotton, 24.7% acrylic But the actual test, the fabric composition is 53% cotton, 24.7% acrylic, 12.7% nylon, 6.2% polyester, 3.4% regenerated cellulose fiber. In other words, its fabric composition labeling is not accurate, and detected unlabeled polyester and regenerated cellulose fiber two components.
The reporter saw that the dress, not only the fabric failed, the test found that its lining also failed. Product labeled lining is cotton and polyester each accounting for 50% of the actual test results, is 51.1% polyester fiber, viscose fiber 48.9%.
National Silk and clothing products quality inspection center engineer Zhang Dandan: this skirt lining labeled the so-called cotton content, the actual viscose fiber, that is, all chemical fiber, completely free of cotton. Like this, the labeling of clothing fiber content, the second best, is a common phenomenon found in the sampling of unqualified adult clothing.
This double-sided tweed top purchased from the Tmall Mall's Qi Amania apparel flagship store, the business labeled it as 68.5% wool, polyester 31.5% fabric content; lining content, polyester 71.5%, wool 28.5%.
The actual test results show that the fabric content: sheep wool 49.4%, polyester 44.1%, other fibers 6.5%. Large body lining material content: polyester 95.2%, spandex 4.8%. Sleeve lining material: polyester fiber 100%.
In other words, the nominal fabric of this dress, wool content of nearly 70%, but in fact, it is wool (content), less than half. Its nominal lining contains nearly thirty percent of wool, but in fact, its large body and sleeve lining wool content of zero, a wool are not.
The reporter checked the test report of the clothes see, it is in addition to fiber content failed, the instructions for use label also has a number of indicators do not meet the standard requirements, including: certificate of conformity and wash mark labeled product name inconsistent; certificate of conformity and wash mark labeled product number or specification inconsistent; fabric and lining fiber composition and content labeling error; maintenance method of graphic symbols and the wrong order of arrangement; certificate of conformity and wash mark The product execution standard marked by the certificate of conformity is inconsistent, and the execution standard marked by the wash mark is wrong.
After testing, fiber content and instructions for labeling, both indicators are unqualified adult clothing has five batches, including: labeled as Guangzhou Pinnacle Traders production of ice silk knit cardigan; labeled as Shanghai Taibao Clothing Co. Ltd. production of dresses, etc.
The reporter saw in the test report, in addition to the functional indicators failed, there are some samples of safety indicators have problems.
Ltd. production of the "Zenith" brand casual pants, pH value failed. It is understood that the pH value is to assess the safety of fabric acidity and alkalinity, is one of the limited indicators of harmful substances in textiles that affect human safety and health.
National Quality Inspection Center for Silk and Clothing Products Engineer Wu Dongyan: The pH value of normal human skin is 5.5~7.0, which is weakly acidic. The national mandatory standard stipulates that the pH value of textiles in direct contact with skin and class B should be 4.0~8.5. The pH value of these pants is 2.9, which is acidic. It may destroy the weak acidic environment of human skin surface, cause itching, and make the skin vulnerable to other germs, causing symptoms such as allergy and even dermatitis, and even cause damage to human sweat glands and nervous system. In addition, the pH pH is high or low in the storage process of textiles easily damaged.
Reporters observed that the sampling, the quality of unqualified infant and toddler clothing is more worrying. Ltd. production "Bobo Goose" brand suit, after testing, its instructions for labeling, fiber content and rope requirements of the three indicators failed, is the sample of the most unqualified items.
National Silk and Clothing Products Quality Inspection Center Engineer Li Min: This set of infant and children's clothing rope belt failed, is a more serious safety and quality issues. National standards require that the end of the rope belt of children's clothing is not allowed to knot or use three-dimensional decorations, skirt in addition to the waistband, the back should not have a rope belt sticking out or tied. And this set of clothes, the end of the rope belt has a knot, and a three-dimensional ornament, it has a rope belt sticking out of the back of the dress. When children wear such clothes, they may be stuck or caught by protrusions on furniture, elevators, transportation or amusement rides.
In addition to substandard, safety hazards, some live e-commerce platform sold on the goods are not marked with the goods number, or even the name of the manufacturer, belonging to the "three no" products.
Taobao IRI flagship store sales of this black handbag labeled as produced by Shanghai Minglei Trade Co.
National Quality Inspection Center for Silk and Clothing Products Engineer Zhou Qiucheng: The logo of this package is not marked with a contact number, the label is not marked with the item number. Marked contact number, easy for consumers to use the product, repair, replacement or return of after-sales matters such as communication processing. And the goods number, is the unique number of goods, easy for consumers to identify different models of goods, and sometimes by the goods number to assist in identifying the authenticity.
This from the fast live platform "MIMI in Guangzhou open clothing factory" store to buy, labeled as Zhejiang Zhengli Shoes Co.
National Quality Inspection Center for Silk and Clothing Products Engineer Zhou Qiucheng: Outsole tensile strength is an important physical performance indicator of rubber shoes, which affects the service life and wearing comfort of shoes. This indicator is not qualified shoes, easy to appear broken bottom, sole cracking, aging and other situations.
The reporter combed through the statistics and noted that the sampling results showed that: the sampling failure rate of the get thing was 50%; the sampling failure rate of the fastener was 40%, and the sampling failure rate of the small red book was 28.6% .
In further interviews, the reporter learned that the Shanghai Municipal Bureau of Market Supervision this time in the e-commerce live platform to buy samples, received the goods, found that the clothes are not marked with the name of the manufacturer.
National Silk and Clothing Products Quality Inspection Center Engineer Huayi: this clothing received in kind, found that this clothing is not (marked) the name of the production (enterprise), belongs to the "three no" products, "three no" products in the sampling test are not in line with the requirements.
Reporters noted that products like this are not marked with the name of the manufacturer, there are a total of 6 batches in this sampling.
The reporter investigated and learned that, according to the 47th China Internet Development Statistics Report, in 2020, China's online retail sales reached 11.76 trillion yuan, an increase of 10.9% over 2019. As of December 2020, the size of China's live e-commerce users was 388 million, an increase of 123 million from March 2020, accounting for 39.2% of the overall Internet users, of which 66.2% of live e-commerce users had purchased live goods.
In further investigation, the reporter found that the new mode of live e-commerce sales, pushing up sales, but also triggered some new hot spots of complaints. China Consumers Association recently released one of the hotspots of consumer complaints in 2020 is live e-commerce.
The information released by the General Administration of Market Supervision shows that in 2020, the national 12315 platform received a total of 25,500 "live" complaints, of which "live with goods" claims accounted for nearly 80%, an increase of 357.74%.
National Quality Inspection Center for Silk and Clothing Products Senior Engineer Wei Hong: The platform, as well as manufacturers and e-commerce companies to raise awareness of product quality, to provide consumers with satisfactory products and safeguard the legitimate rights and interests of consumers.
